Rafie

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Rafie platform at rafie.co and all related services (the "Platform"). The Platform is operated by Systems Lab, based in Doha, Qatar ("Rafie", "we", "us", or "our"). By accessing or using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Platform.

2. Definitions

Rafie is an online marketplace that connects clients with vetted experts for paid, one-on-one video consultations. For the purposes of these Terms:

Client means a user who books and pays for a Session with an Expert
Expert means a user who has applied, been verified, and offers consultations, setting their own availability and pricing
Session means a scheduled, paid, one-on-one video consultation booked through the Platform
User means any person who accesses or uses the Platform, whether as a Client, an Expert, or a visitor

3. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Platform. By using the Platform, you represent that you meet these requirements and that the information you provide is accurate and complete. You are responsible for ensuring that your use of the Platform complies with the laws that apply to you.

4. Accounts and Security

To use most features, you must create an account. You agree to:

Provide accurate, current, and complete information and keep it up to date
Maintain the confidentiality of your login credentials and any connected sign-in method
Take responsibility for all activity that occurs under your account
Notify us promptly of any unauthorized use or suspected security breach

You may sign in using email or, optionally, a third-party provider such as Google or LinkedIn. You are responsible for maintaining the security of any such connected account.

5. Expert Applications and Verification

Individuals who wish to offer consultations must apply to become an Expert and complete our verification process. We review applications and may approve, decline, or later revoke Expert status at our discretion. While we take reasonable steps to verify credentials, we do not guarantee the accuracy of any Expert's profile, qualifications, or representations, and Clients are encouraged to exercise their own judgment. Experts are responsible for the accuracy of their profiles, the lawfulness of their services, and setting their own availability and pricing.

6. Bookings and Sessions

Clients can browse Experts, select an available time, and book a Session. Sessions are conducted as one-on-one video consultations through the Platform's integrated video provider.

A booking is confirmed once payment has been authorized and the time slot reserved
Clients and Experts are expected to join Sessions on time and conduct themselves professionally
Experts are responsible for delivering Sessions as described and for the content of their advice
You are responsible for having a suitable device and internet connection to join a Session

7. Payments, Fees, and Platform Commission

Prices for Sessions are set by Experts and shown before you book. Payments are processed through our payment provider, Tap Payments; card details are handled directly by Tap and are not stored on Rafie servers.

By booking a Session, the Client authorizes payment of the listed price and any applicable taxes
Rafie charges a platform commission on transactions, which is deducted from the Expert's earnings before payout
Experts receive their earnings, net of commission and any applicable fees, according to our payout process
You are responsible for any taxes that apply to your use of the Platform or your earnings

8. Cancellations, Refunds, and No-shows

We aim to keep cancellations and refunds fair for both Clients and Experts.

Clients may cancel or reschedule a booking subject to the cancellation window shown at the time of booking
If an Expert cancels or fails to attend a confirmed Session, the Client is eligible for a refund
If a Client fails to attend without valid cancellation, the Session may be treated as completed and may not be refundable
Approved refunds are returned through Tap to the original payment method, and processing times may vary

If you experience a technical problem that prevents a Session from taking place, please contact support@rafie.co so we can help resolve it.

9. Charitable Donations

Experts may optionally choose to donate a share of their earnings to charity through the Platform. Where an Expert enables this feature, the selected portion of their eligible earnings may be allocated to a charitable purpose. This feature is optional and controlled by the Expert. Rafie facilitates these donations but does not provide tax, legal, or financial advice regarding them; Experts are responsible for understanding any implications that apply to them.

10. Acceptable Use and Prohibited Conduct

When using the Platform, you agree not to:

Violate any applicable law or regulation, or infringe the rights of others
Provide false information, impersonate others, or misrepresent your qualifications
Attempt to arrange payment outside the Platform to avoid fees or commission
Harass, abuse, threaten, or discriminate against other Users
Upload malicious code or attempt to disrupt, damage, or gain unauthorized access to the Platform
Record a Session without the other participant's consent, or misuse information shared during a Session
Use the Platform to distribute spam, unlawful, or infringing content

11. Intellectual Property

The Platform, including its software, design, text, and branding, is owned by Rafie or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Platform in accordance with these Terms. You retain ownership of content you submit, and grant us a license to host, display, and use it as needed to operate and promote the Platform. You may not copy, modify, distribute, or create derivative works from the Platform without our permission.

12. Disclaimers

Rafie is a marketplace that connects Clients and Experts. We do not provide consultations ourselves and are not a party to the interaction between a Client and an Expert. We are not responsible for the advice, recommendations, opinions, or services provided by Experts, and any reliance on them is at your own risk. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

13. Limitation of Liability

To the maximum extent permitted by law, Rafie shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, use, goodwill, or other intangible losses, arising from your use of or inability to use the Platform. To the extent liability cannot be excluded, our total liability for any claim relating to the Platform is limited to the amount of commission we received on the transaction giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Rafie, Systems Lab, and their officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Platform, your content, your Sessions, or your violation of these Terms or of any law or third-party right.

15. Termination

You may stop using the Platform and close your account at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms, create risk or possible legal exposure, or misuse the Platform. Upon termination, your right to use the Platform ends, though provisions that by their nature should survive, such as payment obligations, disclaimers, and limitations of liability, will continue to apply.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Qatar, without regard to conflict-of-law principles. You agree that the courts located in Doha, Qatar will have jurisdiction over any dispute arising out of or relating to these Terms or the Platform. Before pursuing formal action, we encourage you to contact us so we can try to resolve the matter informally.

17. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date above. Where required, we will provide additional notice of material changes. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Support: support@rafie.co
Privacy: privacy@rafie.co
Operated by: Systems Lab
Address: Systems Lab, Doha, Qatar